Why do chargebacks occur?

Updated time: May 14, 2018 , 18:02 (UTC+08:00)

There are a few reasons why a customer (buyer) would request a chargeback:

  • An unauthorized payment was made with the customer's card
  • The customer didn't receive the item that was paid for
  • There were errors in processing the transaction
  • The item does not match its description

The maximum time a Customer (buyer) has to file a chargeback with their credit card company is typically 120 days after the expected delivery of the agreed goods or services. Certain exceptions may apply.