What is chargeback? When does it happen?

Updated time: Mar 21, 2018 , 12:54 (UTC+08:00)

Chargeback is a form of protection to the cardholder by the issuing bank which return funds to the cardholder when disputes happen. 

There are numbers of reasons for a customers to claim chargeback:

  • Fraud: cardholder doesn’t recognize the transaction, etc.
  • Clerical: Duplicate billing, incorrect amount billed, etc.
  • Products/Services: item not receive (INR), significantly not as described (SNAD), etc.
  • Technical: Expired authorization, non-sufficient funds

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