What do chargebacks mean to Vendors?

Updated time: May 14, 2018 , 17:57 (UTC+08:00)

A chargeback happens when a customer (buyer) asks their credit card issuer (Card Organization) to reverse a transaction that has already cleared. This can mean that a payment Vendors has received in their WPC account could be reversed, even if Vendors have already posted/ delivered the goods – which can of course be frustrating.

WPC will help Vendors as much as possible if Vendors wish to dispute a chargeback, but the final decision lies with the credit card company. However Vendors can also get protection with WPC's Vendor Protection policy.